Return Policy

At Nour Oud, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return policy.

Standard Return Policy

Return Period:

  • You have 14 days from the date of delivery to return your product if you are not completely satisfied.

Eligibility for Returns:

  • Items must be in the original packaging and in the condition that it was delivered.

Return Process:

  1. Contact Us: Before returning any items, please contact our customer service team at the "contact us" page to initiate the return process. Provide your order number and reason for return.
  2. Approval: Once your return request is approved, you will receive instructions on how to send the item back to us.
  3. Shipping: You are responsible for the cost of returning the item to us. We recommend using a tracked shipping service to ensure your return reaches us safely.
  4. Inspection: Once we receive your return, we will inspect the item to ensure it meets our return eligibility criteria.
  5. Refund: If the return is approved, we will process a refund to your original method of payment within 7 business days. You will be notified via email once your refund has been processed.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including the cost of return shipping for defective items.

Contact Information:

  • If you have any questions or need assistance with your return, please contact our customer service team from the "contact us" page.

Thank you for shopping with Nour Oud. We appreciate your business and are committed to providing you with the highest quality products and service.