Delivery Information

At Nour Oud, we are committed to ensuring that your shopping experience is seamless and enjoyable. Below, you'll find detailed information about our delivery options, costs, and timelines.

Delivery Options

Standard

  • Cost: 3.99
  • Service: Royal Mail (Tracked 48)
  • Delivery Time: 3-5 business days

    Next Day UK Delivery

    • Cost: £4.99
    • Service: Royal Mail (Tracked 24)
    • Delivery Time: Next working day (order must be placed before the cut-off time 2pm)

    Delivery Process

    1. Order Confirmation: Once you place an order, you will receive an email confirmation with your order details.
    2. Processing Time: Orders are typically processed within 1-2 business days.
    3. Dispatch Notification: You will receive an email with tracking information once your order has been dispatched.

    Tracking Your Order

    • You can track your order using the tracking number provided in your dispatch notification email. Visit the Royal Mail website or your local postal service's website and enter your tracking number for updates on your delivery status.

    Delivery Delays

    • While we aim to deliver your order within the specified timeframe, please note that delays can occur due to unforeseen circumstances such as inclement weather, postal strikes, or customs processing delays for international orders. We appreciate your patience and understanding in such situations.

    Missing or Delayed Deliveries

    • UK Orders: If your order has not arrived within 10 business days, please contact us at "contact us" page so we can investigate and resend your order if necessary.

    Incorrect Delivery Address

    • If you notice that the delivery address you provided is incorrect, please contact us immediately. If your order has not yet been dispatched, we will update the address. If the order has already been dispatched, we will have to wait for it to be returned to us before we can resend it to the correct address.

    Contact Us

    If you have any questions or concerns about your delivery, please do not hesitate to contact our customer service team. We are here to help and ensure that your Nour Oud experience is nothing short of exceptional.

    Thank you for choosing Nour Oud. We appreciate your business and look forward to delighting you with our exquisite oud fragrances.